Operations Support FAQs

  • How do I submit a work order request? 
  • You can submit a work order via the AggieFacilities online work order system https://aggiefacilities.tririga.com, or contact the Customer Experience Center at 530-752-1655.
  • How do I report a safety issue such as?
  • – Gas/water leaks
    – 
    Flooding
    – Power outages
    For emergency issues such as gas/water leaks, flooding, or power outages affecting work or animals we encourage you to call the Customer Experience Center at 530-752-1655 to report the issue.  For any issue that is life-threatening, call 911.
  • Who do I contact for a pest issue?   
  • For pest issues such as rodents, birds, or insects please submit a work order via the Aggie Facilities online work order system https://aggiefacilities.tririga.com, or contact the Customer Experience Center at 530-752-165
  • How do I reserve a facility? 
  • Spaces on campus can be reserved through Conference and Event Services.  Please click the following link for details on how to reserve a facility: https://ces.ucdavis.edu/Public/reservations/
  • Who do I contact for event support? 
  • Several departments assist with event support, depending on the support requested: 
    -To reserve spaces, please contact Conference and Event Services: https://ces.ucdavis.edu/Public/reservations/
    -To rent tables, chairs, tents, or poster boards, please contact UCD Special Services:  https://supplychain.ucdavis.edu/services/special-services/event-rental
    -For support with altering irrigation, waste bin delivery, custodial services, building access, HVAC adjustments, outdoor stage or BBQ rentals, or access to plumbing or electricity, please submit a work order via the Aggie Facilities online work order system https://aggiefacilities.tririga.com, or contact the Customer Experience Center at 530-752-1655.  Make sure to place the event support request at least 2 weeks prior to the event, and please have your recharge account number on hand.
  • What should I do if an elevator is not responding? 
  • If you encounter an elevator that is not responding to the call buttons please contact the Customer Experience Center at 530-752-1655.  Please provide the name of the building, and the elevator number or location within the building.
  • Who do I contact if it’s too hot or too cold in my building? 
  • If your building is too hot or too cold, please submit a work order via the AggieFacilities online work order system https://aggiefacilities.tririga.com, or contact the Customer Experience Center at 530-752-1655. Temperature issues affecting animals or research are considered emergencies, and we recommend calling to report the issue.   Office spaces, which are human comfort, will be addressed on a first come, first serve basis.   Campus temperature standards are between 68 and 78 degrees Fahrenheit.
  • Where do I report a broken or non-responsive parking gate or gate arm? 
  • In the event that you encounter a broken or non-responsive parking gate or gate arm, please call the Customer Experience Center at 530-752-1655.
  • Where do I report graffiti?
  • In the event that you encounter graffiti or vandalism on campus, please submit a work order via the Aggie Facilities online work order system https://aggiefacilities.tririga.com, or contact the Customer Experience Center at 530-752-1655. Please describe the nature of the graffiti so that Facilities can best determine how immediate the graffiti needs to be addressed.
  • Who should I contact regarding lighting issues? 
  • If you encounter either interior or exterior lighting issues, please submit a work order via the Aggie Facilities online work order system https://aggiefacilities.tririga.com, or contact the Customer Experience Center at 530-752-1655.  We will submit a work task to have a lighting technician come out to make the repair.
  • How do I request access to a room or building on campus? 
  • In order to access a room or building on campus, please submit a work order via the AggieFacilities online work order system https://aggiefacilities.tririga.com, or contact the Customer Experience Center at 530-752-1655.  We will need to verify that you are authorized to occupy the space before granting access.  Please have your staff ID handy in order for us to verify authorization. 
  • Who do I contact for urgent cleaning needs?
  •   For urgent cleaning of spills or leaks please call the Customer Experience Center at 530-752-1655, so that we can dispatch a Custodian to clean the necessary area.  Please note the type of floor that needs cleaning if applicable (carpet vs tile).
  • How do I contact the Customer Experience Center?  
  • You can contact the Facilities Management Customer Experience Center at 530-752-1655.  Customer Experience specialists are available between 7am-4pm, however, we have a support team that can assist after hours if needed.
  • How are work orders prioritized? 
  • Emergencies always take priority and are dispatched immediately. Emergency issues are those that affect teaching or research, involve health and safety of animals or humans, or which threaten damage to facilities.  Non-emergency work is typically performed on a first come, first serve basis. 
  • What should I do if the thermostat is broken? 
  • If you discover a thermostat that is damaged or does not appear to be functioning please submit a work order via the AggieFacilities online work order system https://aggiefacilities.tririga.com, or contact the Customer Experience Center at 530-752-1655.  Thermostat issues affecting animal welfare are considered High Priority and should be reported immediately.
  • Where do I get a parking permit? 
  • Parking permits are sold and distributed by UC Davis Transportation Services (TAPS). https://taps.ucdavis.edu/parking/permits
  • Does someone need to be present when work is being performed in my office or building? 
  • No.  All we require is a contact name and phone number for the person who requested the service.  If you would like someone to be present while the work is performed, please indicate that when placing the request.
  • How do I know if my department must cover the cost of the requested work order?
  •   Facilities Management will generally maintain fixed equipment and building systems (roofing, HVAC, flooring, etc) that are original to the building.  Maintenance to department-owned equipment is typically performed on a recharge basis.  If you have questions or are unsure if your request requires a recharge account number, please contact the Customer Experience Center at (530) 752-1655 or facilities@ucdavis.edu.
  • What does it cost to have my carpets cleaned
  • The exact cost of the carpet cleaning can vary depending on the size of the space requesting to be cleaned.  If you need an estimate, please submit a work task via the AggieFacilities online work order system, and indicate that you would like a quote prior to any work being performed.
  • How often are the bathrooms cleaned? 
  • Custodial services the restrooms daily.  Click here for a guide on the frequency and specific cleaning services that Custodial provides on a daily, weekly, monthly, and yearly basis:
  • May I hire my own vendor or outside contractor for maintenance, repair or remodeling? 
  • No. the campus must follow strict policy and legal guidelines in the bidding of projects and hiring of contractors. In addition, it is often preferable to use in-house services for facility maintenance or alterations because Facilities Management staff understand the campus infrastructure in detail, including the many codes and regulations that govern the research activities for which many facilities are used.
  • Who do I contact if there is damage to a building
  • If you encounter an issue that is currently or potentially causing damage to a building, we ask that you please submit a work order via the AggieFacilities online work order system https://aggiefacilities.tririga.com, or contact the Customer Experience Center at 530-752-1655 in case of emergency. Issues might include flooding, ceiling leaks, damage to the structure, etc.
  • What is the campus standard for room temperature for offices and classrooms?
  •   UC Campus temperature standards for offices and classrooms is anywhere between 68 and 78 degrees Fahrenheit.
  • How much does Facilities charge per hour?
  • Current labor rates can be viewed by clicking on the following link: https://facilities.ucdavis.edu/BMS-rates
  • Who pays for campus utilities? 
  • The vast majority of utility use at UC Davis takes place in state-funded space, and state-funded facilities are not directly charged for utility use.  The Utilities Division receives centralized funding to cover these expenses.  About 7-15% of the utilities used at UC Davis support facilities that do not receive state funding (e.g. “Auxiliary Units”, like Student Housing).  The facilities are all metered, and the Utilities Division invoices these customers monthly based on actual use and charges the current rate to provide each utility.
  • Is there a campus policy on the use of space heaters?
  • Space heaters are not prohibited at UC Davis.  The campus Fire Department permits the use of space heaters that meet campus guidelines (https://safetyservices.ucdavis.edu/safetynet/portable-space-heater-guidelines).  However, space heaters are costly in terms of energy use and the maintenance issues they create. Before you get a space heater, carefully consider the following: 1) Do you really need one?  If your office is consistently too hot or too cold, your first call should be to the Facilities Management Customer Support Center.  If there is a problem with the building heating or cooling, they will resolve it and restore the building to the campus indoor temperature standard (68 to 78 degrees year round).  If your building heating and cooling system is working properly, and the room temperature is a matter of personal preference, then speak to your supervisor about using a space heater. 2)  Who will pay for the costs associated with the space heater?  Any expenses related to the space heater will be departmental expenses, including the purchase of the space heater.  If your department pays for utilities, the space heater may add to your energy bill.  Unforeseen expenses associated with space heaters are blown electrical circuits, which must be reset –on a recharge basis—by campus electricians.  It may be necessary to rewire your facility to handle space heaters, which would also be a departmental expense. 3)  Are you willing to blow a fuse?  The electrical requirements for space heaters are incredibly high, and fuses blown by space heaters are daily occurrences at UC Davis. Circuit breakers must be reset by campus electricians, which will be a departmental expense.
  • Who do I contact to have a refrigerator/freezer decommissioned?
  • Please contact Aggie Surplus. They will be able to coordinate the decommissioning, pickup, and disposal of your unit. https://supplychain.ucdavis.edu/procure-contract/stores/aggie-surplus/srvc-request/decommission

    If the freezer or refrigerator is linked to an alarm monitoring system and needs to be taken offline please contact the Customer Experience Center and we would be happy to submit a work task to accommodate your request.
  • Does Facilities work on -80 freezers?
  •   Facilities Management does not service or maintain ultra-low/minus 80-degree freezers.  The following companies are approved vendors for campus: 
    -Kernt BioMedical Refrigeration Service:  (916) 296-5861 Oscar is the contact.
    -Estes Refrigeration Inc:  800-60-ESTES (37837) - you will reach a receptionist who can assist.
  • Does Facilities service autoclaves? 
  • Facilities Management no longer services or maintains autoclave units.  For service or repair, please contact Technical Safety Services, https://www.techsafety.com/
  • Who do I contact for document shredding services? 
  • Document shred bins are provided by Supply Chain Management.   All the information needed to coordinate shredding service can be found by clicking on the following link: https://supplychain.ucdavis.edu/services/doc-shredding