Contact Us
As public health issues evolve, so too will our cleaning protocols. Should you have questions, please do not hesitate to reach out to us.
The best way for us to address your concerns is via email: custodial@ucdavis.edu.
For standard work order submissions, please submit a service request here or, if it is urgent, contact our Customer Experience Center at (530) 752-1655.
Communicable Disease Mitigation
The health and safety of our custodial staff, as well as the community the unit serves, is of the utmost importance. We ask that you read through this information to gain a better understanding of the sanitization services Custodial Services supplies to help mitigate the transmission of communicable diseases.
Please note, when cleaning, our staff wear personal protective equipment and use multi-surface cleaners and disinfectants per the manufacturer's instructions.
Below are the three levels of cleaning services we supply
- Level One: Standard Cleaning Services
- Level Two: Increased Sanitization Services
- Level Three: Decontamination Services
Standard Cleaning Services
Level One Cleaning
During normal operations custodial staff clean areas serving the student, staff and faculty population at differing frequencies. The schedule ranges from daily, weekly, bi-weekly, monthly, quarterly or annually.
What we clean:
- Counters
- Doorknobs / handles
- Light switch plates
- Restroom surfaces
- Tables and chairs
- Railings
- Kitchen surfaces
- Hard-surface flooring
- Carpeted surfaces
When we clean it
Cleaning varies depending on the type of space. Click on the type of space to learn more about our daily, weekly, bi-weekly, monthly, quarterly and annual cleaning schedule.
Increased Sanitization
Level Two Cleaning
When determined appropriate by campus leadership, this level of cleaning and sanitization will be used by custodial staff to clean high-traffic areas such as lobbies, hallways, restrooms, offices, conference rooms, classrooms, study lounges, outdoor dining areas, etc. with increased frequency. These areas will be cleaned daily at a minimum with broadly effective disinfectants effective against a wide variety of bacteria and viruses. This level of cleaning can be performed multiple times a day depending on the available staff and supplies.
What we clean:
- Counters
- Doorknobs / handles
- Doorframes
- Light switch plates
- Restroom surfaces
- Tables and chairs
- Railings
- Remote controls
- Cash registers
- Kitchen surfaces
- Kitchen area equipment (coffee machines, tea kettles, microwaves, toaster ovens, etc.)
- Carpeted surfaces
- Hard-surface flooring
Decontamination
Level Three Cleaning
In the event disinfection services related to the spread of a communicable disease are needed, departments must contact Safety Services to report a safety incident or concern. Upon receipt of a request, Safety Services reviews it against current protocols and in consultation with public health officials. The response may include the notification of Facilities Management's and/or Student Housing and Dining Service's Custodial Services units who will employ the "decontamination" level for cleaning in the locations needed. Sanitation services will include the use of specific disinfectant recommendations effective against the known communicable disease. For laboratory locations, researchers will perform sanitization of equipment and other research-specific items. This level of cleaning can be performed multiple times a day depending on the available staff and supplies at the time of performing these duties.
What we clean:
Everything in levels one and two above and...
- Window sills
- Vertical metal and/or wood areas of partitions
- Desk surfaces
- Elevator walls and stainless steel surfaces
- Presentation boards
- All cabinet surfaces
- Wall surfaces
- Hard-surface ceilings