The approximate response time for high priority tasks is 60 minutes or less.
For example, elevator, roof leaks, animal welfare and/or research.
Lead time is the average number of days that elapse between the creation of a work task to it's start date, or when a Facilities staff member is available to work on the task. The following estimates are the lead times for medium and low priority tasks.
Estimated Lead Times
| Facilities Shop | Example Task | Lead Time A, B |
|---|---|---|
| Mechanical | Too Hot or Too Cold | 4-11 days |
| Electrical Maintenance | Outlets Not Working | 9-10 days |
| Steam | No Hot Water/Boiler Issues | 3-5 days |
| Pest Control | Spray for Ants | 2-4 days |
| Plumbing | Minor Leaks or Plumbing Fixtures (faucet, shower head, etc.) | 3-4 days |
| Roofing | Roof Repairs, Cleaning Gutters, Removing Debris | 14 days |
| Paint | Repaint Room, Touch-Up | 75 days |
| Glass | Broken Window | 5-13 days |
| Locks | Replacing Locks, Rekeying, Broken Door Hardware | 4-6 days |
| Keys | Ordering Key Copies | 11 days |
| Flooring | Baseboards, Floor Replacement | 31 days |
| Lighting | Relamping and Repairing Ballasts | 60-90 days |
| Routine Carpentry | Ceiling tiles, Fixing Sheetrock Holes, etc. | 18 days |