Supporting our campus customer needs
Under the umbrella of Facilities Management's Operations Support, Customer Experience Center processes all work order requests to meet our campus customers' needs. Facilities Services include – heating/cooling, lighting, mechanical, electrical, plumbing, custodial and general building maintenance. Our mission is to provide our campus customers with the highest standards of performance, safety, communication and customer satisfaction.
Urgent Request
Issues that impact human/animal health and safety, threaten research or affect instructions are considered urgent requests.
Please call (530) 752-1655 to put in a work order and provide the information listed here.
For all requests that are not identified as emergencies, please see information below or submit a work order online.
Non-urgent Request
For all non-urgent requests, please submit a work order online.
Non-urgent requests are non-threatening to life or research. Each non-urgent requests will be assigned as either elevated or routine priority.
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Examples |
Process Time |
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Elevated |
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Within a few days of submission. |
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Within two to three weeks. |
When submitting a work request, please provide the following information:
- Specific location
- Description of the problem
- Contact information
- Department Name
- Departmental Account Number