Customer Experience

For Emergency requests, please call Customer Experience at (530) 752-1655.

For non-emergency requests please use the online work order system or email requests.
The Customer Experience Center is the primary resource for customer support and emergencies. Please use the contact information below to reach the center, or submit a work order online.

Phone: (530) 752-1655

Work Order Instructions

If you are a new user to our work order system and need a profile, please contact the Customer Experience Center for assistance. 

When you make a service request we'll need the following information:

  • Specific Location
    • The formal building name, not just the nickname of the building
    • Room number. Every room on campus has a room number. If you can't find the number on the room, provide numbers for the rooms adjacent to the room where the work is requested.
  • Description of the Problem
    • You may have an idea of what's needed to solve a problem, but we also need details about the problem itself.
    • If you are reporting a problem on behalf of someone else, be sure to get plenty of details from them.
  • Contact Information
    • Department contact name and phone number
    • Name and phone number of the person who reported the problem or requested the work
  • Department Name
  • Name of Activity that takes place in the room or space where the work is requested
  • Departmental Account Number. You will not be charged for work that is campus-funded. Requests related to department equipment are the funding responsibility of your department, and will require an authorized account number.

In response to customer feedback, Facilities Management is developing a new online work order form that provides a better structure for customers to provide all the appropriate details. Meanwhile, we appreciate your support in being as detailed as you can when submitting your request for maintenance services.