Customer Support

The Customer Support Center is the primary resource for customer support and emergencies. Please use the contact information below to reach the center, or submit a work order online.

Phone: (530) 752-1655

Work Order Instructions

When you make a service request we'll need the following information:

  • Specific Location
    • The formal building name, not just the nickname of the building
    • Room number. Every room on campus has a room number. If you can't find the number on the room, provide numbers for the rooms adjacent to the room where the work is requested.
  • Description of the Problem
    • You may have an idea of what's needed to solve a problem, but we also need details about the problem itself.
    • If you are reporting a problem on behalf of someone else, be sure to get plenty of details from them.
  • Contact Information
    • Department contact name and phone number
    • Name and phone number of the person who reported the problem or requested the work
  • Department Name
  • Name of Activity that takes place in the room or space where the work is requested
  • Departmental Account Number. You will not be charged for work that is campus-funded. Requests related to department equipment are the funding responsibility of your department, and will require an authorized account number.

In response to customer feedback, Facilities Management is developing a new online work order form that provides a better structure for customers to provide all the appropriate details. Meanwhile, we appreciate your support in being as detailed as you can when submitting your request for maintenance services.