Frequently Asked Questions

Find answers to your questions about the many functions of Facilities Management, including building services, fleet services, maintenance requests, custodial services, and more!

 

Work Order Questions

  • Do you have the keys to my office? Can you let me into a building?
  • Your department’s key control representative should have a key. If that person is not available, call (530) 752-1655. You will need to present campus identification before being admitted. If you require admission for a special event, you should contact Conference and Event Services or the department from whom you have rented the space. Please note that there is a charge for unlocking service to departmental staff.
  • What is the phone number to call Customer Service?
  • Please call (530) 752-1655 with any emergencies or questions.
  • What is the process of putting in a work order?
  • You can either call us or complete a work order online through the Customer Experience Center

    Important information to know when placing a work order:

    1. Building and zone number

    2. What the issue is

    3. What is the priority of the issue?

    4. Recharge information

  • How are work orders prioritized?
  • Facilities Management classifies service requests into one of three priority levels. 

    High: These are top-priority issues and we will dispatch a technician to address the problem as soon as possible. Typically, these are issues that impact human/animal health and safety, threaten research, or affect instruction. 

    Examples include: Fixing an overflowing toilet, repairing a malfunctioning elevator, or correcting excessive temperature in an animal room.

    Medium: These service requests will typically be processed within a few days of their submission.

    Examples include: Repairing a power outlet in an office when there are other functioning outlets available, repairing a sticky door lock (unless there is no way to enter/exit the space), or clearing a clogged toilet when there are other functioning toilets in the same restroom. 

    Low: These service requests are those least likely to impact human/safety, instruction, and research. These issues will typically be processed within two to three weeks.

    Examples include: Making spare keys (when functioning keys are available), replacing burned out light bulbs (when sufficient lighting is available), or a cosmetic request such as touch-up painting and replacing a stained ceiling tile. 

Most Popular Questions

  • May I use a space heater?
  • Space heaters are not prohibited at UC Davis. The campus Fire Department permits the use of space heaters that meet campus guidelines. (See Fire Net: Portable Space Heater Fire Regulations.)

    However, space heaters are very costly in terms of energy use and the maintenance issues that they create.

    Before you get a space heater, please carefully consider the following:

    Do you really need one? If your office is consistently too hot or too cold, your first call should be to Facilities Management. If there is a problem with building heating or cooling, they will resolve it and restore the building to the campus indoor temperature standard (68 to 78 degrees year round). If your building heating and cooling system is working properly, and the room temperature is a matter of personal preference, then talk to your supervisor about using a space heater.

    Who will pay the costs associated with the space heater? Any expenses related to the space heater will be departmental expenses, including the purchase of the space heater. If your department pays for utilities, the space heater may add to your energy bill. Unforeseen expenses associated with space heaters are blown electrical circuits, which must be reset -- on a recharge basis -- by campus electricians. It may be necessary to rewire your facility to handle space heaters, which would also be a departmental expense.

    Are you willing to blow a fuse? The electrical requirements for space heaters are incredibly high, and fuses blown by space heaters are daily occurrence at UC Davis. Circuit breakers must be reset by campus electricians, and this will be a departmental expense.
  • Do you have the keys to my office? Can you let me into a building?
  • Your department’s key control representative should have a key. If that person is not available, call (530) 752-1655. You will need to present campus identification before being admitted. If you require admission for a special event, you should contact Conference and Event Services or the department from whom you have rented the space. Please note that there is a charge for unlocking service to departmental staff.
  • What should I do if I see an active beehive on or near a building?
  • Please contact Customer Service at (530) 752-1655. Facilities Management will respond appropriately to prevent any hazard to the campus community.

    Remember: Bees are your friends! According to the UC Davis Bee Biology program, "Bees pollinate almonds, alfalfa, sunflowers, tree fruits and many other crops... The UC Davis program, long a powerhouse in bee biology research, is also one of the country’s oldest honeybee research programs." The UC Davis Department of Entomology, headquartered in Briggs Hall, is ranked Number 1 in the country by the Chronicle of Higher Education.

  • What does a typical construction schedule look like?
  • Construction schedules vary in detail, but the main components are start and end dates, critical path components — in other words, the significant steps that must be undertaken and the order in which they must be performed — and major milestone completion dates.
  • What should be done about dive-bombing birds?
  • Occasionally, birds will build nests in trees along walkways and bike paths. When there are babies in the nest, mother birds can become protective, swooping down on passersby. This is temporary behavior and will stop after the babies are old enough to fly away from the nest. Meanwhile, in the interest of protecting our wildlife, please do not harass or throw objects at the birds.  We suggest taking a different route or giving the nest a wide berth. Carrying an umbrella or wearing a hat are also suggested.
  • How many phone calls does Facilities usually receive?
  • We usually average about 150 phone calls daily. There are certain periods when we are a lot busier especially earlier in the day so that could explain why it is taking longer for your phone call to get answered.
  • What do I do if I find a rodent or unwanted pests in my building or on my grounds?
  • We can call pest control for you and they will take care of it.
  • Why does the Arboretum Waterway look so yucky?
  • The Arboretum Waterway is shaped like a flowing creek, but all natural inflow into the channel was eliminated before the turn of the 20th century to prevent flooding in Davis.  In the late 1960s, the Arboretum Waterway was constructed along the old stream channel as a storm water retention pond.

    During dry weather, the Arboretum Waterway typically receives no inflows.  In the Central Valley climate, the lack of fresh water combined with warm weather and sunlight creates ideal conditions for algae growth.  The water looks bad, but it supports an abundant number of fish, turtles, and birds.

    To improve water quality aesthetics, the campus recently began routing all of the highly treated water from the campus wastewater treatment plant through the western half of the Arboretum Waterway.  Results have been mixed, but the general consensus is that this has improved water quality in that section of the Waterway. Arboretum Waterway Improvements Environmental Review 
  • How do I search for a building?
  • You can go online to the Campus Map http://campusmap.ucdavis.edu/ and all of the buildings are located there. If you cannot find your building still then give us a call and we can help you locate it.