The Customer Support Center connects you with the services of Facilities Management. Whether you are reporting a facility problem, want an estimate, or need information, our knowledgeable staff provides guidance and matches you with the right services.

If your request is an emergency (when maintenance is required to avoid injury to humans or animals, damage to facilities, or loss of research), Customer Support will immediately dispatch Facilities Management personnel to the location. Non-emergency work requests are assigned to the appropriate Facilities Management units for completion based on priority and staffing levels.

In the event of a planned utility shutdown, we provide advance notice to designated departmental representatives. We also monitor environmental and equipment alarms to safeguard campus animals and research.

Customer Support's regular operating hours are 7 AM to 4 PM Monday through Friday. Facility emergencies can be reported to 752-1655 at any time.

To request maintenance, repair or renovation services, or for an estimate, please use our online work order system, or call 752-1655.


Contact Information

Customer Support Center
752-1655
752-3281 FAX


Karen Williams, Customer Support Center Manager
754-7773,

Lorraine Mowery, Customer Support Center Rep/Dispatcher


Rodney Tussing, Customer Support Center Rep/Dispatcher